Privacy Policy.

Grantel ("we", "our", "us") provides software that helps organisations manage grants, reporting, and programme data. This Privacy Policy explains what information we collect and how it is used when you access the Grantel platform.

1Information We Collect

Account Information

Name, email address, organisation name, and user role.

Organisation Data

Data entered into the platform, including grants, proposals, budgets, programme data, and documents.

Usage and Technical Data

IP address, browser type, device information, and activity logs.

Payment Information

Billing details are processed through secure payment providers. Grantel does not store full payment card details.

Cookies

Cookies may be used to maintain sessions and improve performance. Users can control cookies through browser settings.

2How We Use Information

We use information to:

• Provide and operate the platform
• Manage user access and permissions
• Improve system performance
• Provide support
• Process subscriptions and billing
• Comply with legal obligations

Grantel does not sell, rent, or use data for advertising or profiling.

3Data Ownership

All organisational data remains the property of the organisation using Grantel.

4Data Sharing

We do not sell or share data for external use.

• Data may be processed by trusted service providers only to operate the platform.
• We may disclose information if required by law.

5Data Retention

We retain data as long as required to provide services and meet legal obligations.

Organisations may request export or deletion of their data by contacting us.

6User Rights

Depending on applicable laws, users may request:

• Access
• Correction
• Deletion

Requests may require verification.

7Contact